FREQUENTLY ASKED QUESTIONS
Q: Where are you located?
A: Creative Confections is a home-based business (for now J ) and we are located in Tega Cay, SC.
Q: What is the standard turnaround time?
A: Standard Leadtime is about two weeks, however that is subject to change depending on our workload at the time. Depending on workload and item(s) ordered, things may be able to be turned around quicker for an expedite fee.
Q: How do I get my order?
A: Orders are available for pick up only. Pick up location is 2764 Pleasant Rd – The Postal Route) in Fort Mill, SC.
Q: Is shipping available?
A: Shipping is available for most items. Shipping and handling charges apply.
Q: How does payment work?
A: For orders less than $100, entire amount is due at time of order placement in order to book your slot. For orders over $100, a 50% non-refundable deposit is required with balance due 3 days prior to pick up.
Once you are ready to book your order, an invoice will be sent via PayPal. Invoice must be paid within 24 hours or it will cancel. Please do not request an invoice until you are ready to book your event.
ALL MONIES RECEIVED ARE NON-REFUNDABLE
Q: What about allergens?
A: Our products are NOT gluten-free or nut-free. Coconut oil is used in some of our chocolate products.
Q: Is there a guarantee on your work?
A: We put a great deal of attention and time into creating and customizing our products for our customers. In the unlikely event that you are not completely satisfied, let us know and we will make it right!
TREAT BAG FREQUENTLY ASKED QUESTIONS
Q: What themes are available?
A: Treat bags can be customized to fit just about any theme for any occasion. They are perfect for birthday parties, weddings, bridal showers, baby showers, christenings, etc., but can also be used as marketing material to promote your business or service.
Q: How much are they?
A: Treat bags are sold as follows:
$4 – designed, filled with your choice of regular popcorn, pretzels or potato chips. Other filler options available to be quoted on a case by case basis. Minimum order quantity is 12 bags.
Q: What is the turnaround time?
A: Standard Leadtime is about two weeks, however that is subject to change depending on our workload at the time. 2 weeks gives us adequate time to design the bag, send mock up to the customer for review and approval, make any necessary tweaks based on customer feedback, print and assemble. Expedited turnaround times are available for an expedite fee.
Q: How do I order?
A: To order, you can send a message to our inbox on FB or email us at firstname.lastname@example.org or email@example.com. Payment must be received before any design work will begin. Payment also reserves your slot. Once payment is received, we will work up a design based on your input. Once preliminary design is complete, a mock up will be emailed to the customer for review and approval. This includes checking for correct spelling of names, etc. Once design is approved, bags will be printed and assembled depending on which option you choose.
Q: How do I pay?
A: Payment can be made via paypal or cash. No checks please